Your Success Will Be Recorded for Training Purposes
Mystery Shopping and Phone Auditing from Trusted Pros
There are many mystery shopping and phone auditing companies out there to consider. Many that offer different research and analysis, and expense reduction programs, but we go a step further. At Marketing Doctor, we don’t recommend a “one-size-fits-all” approach. We work closely with you every step of the way to devise and customize a program based on your specific needs.
What Happens on the Phone Matters
Are your customers being treated politely? Are your leads being mined and converted? If their requests or concerns are being handled appropriately when they make phone calls to your company or make online and in-person visits? Do they walk away being happy and satisfied or do they end up being disappointed and frustrated? You could be losing business and not even know it!
To Win in the Marketplace, You Must First Win in the Workplace.
7 Reasons to Phone Audit with Marketing Doctor
- The Mystery Shopping Providers Association reported that over 8.1 million mystery shops were conducted and the businesses who employed mystery shopping as a market research technique saw on average growth of over 10%
- According to an American Express survey, 70% of shoppers’ state that they are willing to spend up to 13% more with companies they believe provide excellent customer service
- Mystery shopping is estimated to be more than a $1.5 billion industry
- Eliminate hours of “listening in” to your call center, we do the work for you!
- Identify missed sales opportunities you associates are not capitalizing on!
- Focus on inconsistencies in your teams’ phone protocol!
- Marketing Doctor creates beautifully laid out reports for your phone auditing with actionable insights!
Marketing Doctors’ Mystery Shopping/Phone Auditing Approach
Marketing Doctor implements best practices in phone conversions. We help train your staff to mine information and close customer relationships. We take pride in successfully providing our clients with the best possible results no matter the industry, from bariatric and medical to political and public safety industries, both large and small organizations, we’ve garnered strong results with actionable market intelligence for over 13 years.
What We Offer:
- Mystery Phone Call Auditing
- Online Mystery Shopper
- Competitive Analysis
"Marketing Doctor phone trained my staff quarterly, resulting in our offices performing within the upper-echelon of call centers in America."